Frequently asked questions
Frequently Asked Questions🤔 :
0. Are the products ordered from this website of good quality?✅️
We have a proven track record of amazing quality and durability. We have more than 5000 satisfied customers😊 who buy repeatedly from us with more than 2000 ⭐️⭐️⭐️⭐️⭐️ reviews.
1. What is the Quality of Leather Used ?
All our products are made of Vegan leather and pu leather and also geniune leather and pure leather with proven track record of quality and durability. We have more than 2000 satisfied customers who buy repeatedly from us and have given us 4.7 star rating⭐️
2. Can I pay through COD ?
You can avail COD (Cash on Delivery) option for orders ..for orders above 1200 and fully customised product like bottle mugs pendrive a small booking amount will be collected
3. What are all the Payment Options available ?
We accept UPI/ Credit cards / Debit Cards / Net banking / PayTM 💳. You can choose your preferred option at checkout
4. When will I get the product delivered?
The standard deivery time is 5-7 working days from the date of order as our products are custom made for you. We also have same day dispatch for urgent delivery available.📮
For cash on delivery 7-8 working days is the delivery time
5. Is international shipping possible?
No, we don't deliver to all countires🌏. shipping only in India
6. What type of material do you use in manufacturing and crafting of the products?
We use premium, vegan and classy leather, which is the most high-quality leather you will find in India and globally. We are one of the only importers of vegan leather in Mumbai and supply to all of India🇮🇳. Our leather is 💯% vegan and is sourced from small businesses with sustainability as top most priority. Our premium leather quality is the best in the world
7. To whom can I gift?💝
We offer a wide range of unisex products suitable for all age groups.
📌 You can check out stylish women’s combo(inclusive of ladies wallet, sling bags, makeup kits etc👛) for your sisters, mothers or girlfriends and classy men’s combos (inclusive of wallets, passport holders, keychains etc) for your fathers, brothers and boyfriends.
📌 We also have luxurious and personalised bottles and mugs for your cousins, friends and kids!🍾
📌 You can also maintain corporate relations and employee satisfaction by gifting our elegant card holders, diaries, pens etc.📒
📌 Do not miss out on exclusive couple’s combos either.
8. On which occasions can I gift?
Our customised gifts give a personal touch to make every occasion more lovely! Be it birthdays, anniversaries or any festival like rakhi, Diwali and valentine’s, our products are the perfect, best-in-class fit to gift to your loved ones.🥰
9. Where do you deliver?
📍We deliver products to different locations in India like Uttarakhand, Indore, Lucknow etc.
10. How much is shipping cost?
We offer free shipping all across India, unless you opt for COD, where you have to pay 60/- as delivery fee💰.
11. How can I track my order?
You will receive tracking order id on your registered Whatsapp number📲 and email address📧 within 24-36 hours after the placement of order.
12. Where do I use your products?
Our classy, elegant and stylish products✔️ are the perfect fit for regular wear, trips and travelling.🛤 The luxurious leather is extremely durable and thus, suitable for rough and tough usage.
13. What is the price range?
We provide pocket-friendly gifts ranging from 200/- to 2000/- and you can use filters to match your budget💰. You will find some of the best top picks under 1000/-. We also offer affordable gifts at the best value for price.🪙
14. What is your return policy?
You can return certain products, up to 7 days from the date of delivery📮. You can send a request to walletadda1@gmail.com📧 The returned product should be in its original packaging and in the same unused condition as received.
RETURN OR EXCHANGE WILL BE DONE IF YOU RECEIVED ANY DAMAGED OR DIFFERENT PRODUCT HAVE TO SHARE PARCEL OPENING VIDEO ON OUR WHATSAPP
15. What Items can I Return?
You can only return items that are damaged / defective products. You will need to inform us of any damages / defects within 24 hours of delivery of the product, in order to receive the replacement. ⚠️ An unboxing video is Compulsory to avail the return policy.
16. What if the parcel gets returned back by the shipping company?
In any circumstance if your parcel gets returned back to us by the company if the customer’s phone was not reachable📵, if the address mentioned was incomplete, etc you’ll have to pay the shipping amount again for us to reship it to you.
17. When will I receive a replacement?
Replacement will be shipped after the original item has been received, subject to the following conditions:
🔶️The item(s) should be unused, unsoiled and unwashed.
🔶️The packaging should have the original packaging.
🔶️They should be returned within 10 days from the dispatch date.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted. No amount will be reimbursed in this case.❌️